Last Update: 24/10/2023
1. Return and Exchange Policy
At Bsteaks, we strive to provide our customers with high-quality raw and cooked meat products. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, please read our return and exchange policy carefully.
2. Eligibility for Returns and Exchanges
a. We accept returns and exchanges under the following conditions:
- The product is damaged, spoiled, or not fit for consumption upon delivery.
- You received the incorrect product.
- You have a legitimate quality or safety concern about the product.
b. To be eligible for a return or exchange, you must notify us within 24 hours of receiving your order by contacting our customer service team at +96892599968 or info@bsteaks.com. We may request photographic evidence to support your claim.
3. Refund and Return Process
a. If your return or exchange request meets the eligibility criteria, we will arrange for the product to be collected from your delivery address.
b. Once the product is returned and inspected, we will process your refund or exchange.
4. Refund Options
a. For eligible returns, you may choose from the following options:
- A full refund to the original payment method.
- A replacement of the same product, if available.
b. Refunds are typically processed within 7-14 business days after the returned product is received and inspected.
5. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Perishable goods that have been improperly stored or handled after delivery.
- Products that are no longer in their original condition or have been consumed.
- Products with missing or damaged packaging.
6. Cancellations
You may cancel an order without incurring any additional charges if the cancellation request is made before the order is dispatched for delivery.
7. Contact Information
If you have any questions or concerns about our refund and return policy, please contact our customer service team at +96892599968 or info@bsteaks.com.
8. Changes to this Policy
We reserve the right to update or change our refund and return policy at any time. The most current version of the policy will be available on this page with an updated effective date.
By placing an order on bsteaks.com, you acknowledge that you have read and agreed to our refund and return policy.